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Charcoal and ground black lava will sort you out!

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FAQ

Can I pick up from your store?

A "shipping" option exists for CLICK & COLLECT. Add your products to cart as usual, and proceed to checkout. This is for people who are genuinely able to pickup from our warehouse at 1/59 Megalong Street, Leura NSW 2780. If this option is chosen we will not ship out to you! The parcel will be kept for pickup, and we will contact you to let you know it's ready.

Please ensure that you select the correct shipping option.

Let's talk about shipping

Ordinarily, orders made by 2pm (Eastern Standard Time) will be shipped the same day. **As of April 3, 2020 - until further notice, orders made by 12pm (Eastern Standard Time) will be shipped the same day.**

Free shipping within Australia will be an option for orders over $80 - Regular Post only.

Express Post is the fastest delivery from our location (Leura) to yours. This may not be an overnight service depending on your location, but is still "fastest possible delivery" in Australia Post's words, and we find this to be the case.

Tracking is included with both Regular and Express Post services within Australia.

We will ship your goods within 24 hours, or we will advise you of any delay. Shipping within Australia by regular post will take three to five business days in a normal service, though around holidays the time is increased a little.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page.

As some soaps are affected by heat, please be aware of where your package is addressed - sometimes a domestic postbox can be like a small oven, so please be advised to have it sent to another location if that is the case.

SPECIAL INSTRUCTIONS: Australia Post does not officially support special delivery instructions. Though we will try to convey them for you if we can, It's up to the discretion of the postie on the day. To best control your deliveries, perhaps consider signing up for a MyPost Deliveries card, which is free, and availing yourself of the Parcel Lockers or Post Office Pickup. Click HERE to find out more.

Do you ship overseas?

Please read the current advice regarding Covid19 changes to shipping first.

When you place an order, the website will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Place items in your cart, add in your address, and the shipping options and prices will be shown.
We can ship most goods to almost any address in the world.

There are restrictions on some products which cannot be shipped to international destinations. These are noted on the item description with CURRENTLY SHIPS WITHIN AUSTRALIA ONLY, or DOES NOT SHIP OVERSEAS. We reserve the right to cancel and refund those items from your order if appropriate.
INTERNATIONAL ECONOMY service is the most cost effective, but does not include tracking. Please allow 8-21 days for delivery.
INTERNATIONAL STANDARD service is the minimum international Australia Post service to include tracking. Please allow 8-16 days for delivery.
IMPORTANT: If you choose an international service with no tracking or insurance, The Stray Whisker will not be responsible for safe arrival of the parcel.

Taxes may be applicable in your country. Please be aware of your country's import taxes, as the receiver is responsible for those. Customs declarations are automatically generated, and cannot be altered as to price. Please factor in your own import duty requirements.

No Australian tax on international orders. Orders shipping outside Australia will not be charged Australian GST (10%). This is calculated at checkout. Import duties and taxes may still be applicable, and it is the responsibility of the customer to be aware of this for their own circumstances.

After Balm Guarantee?

If you are not satisfied with the Stray Whisker After Balm, please contact us via phone or email within 30 days. We love your feedback.

You'll need your order number, or order details to help us out.

How about copyright?

All images and information on this site are produced by us at The Stray Whisker. The copyright belongs to us, or they are sourced directly from the manufacturer. If you would like to use one of our images, please contact us. © Copyright thestraywhisker.com.au”

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