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FAQ

Can I pick up from your store?

If you can get to The Stray Whisker store in Leura, you can Click and Collect.

A "shipping" option exists for LOCAL PICKUP. Add your products to cart as usual, and proceed to checkout. If this option is chosen we will not ship out to you! This is for people who are genuinely able to pickup from our warehouse at 1/59 Megalong Street, Leura NSW 2780.

The parcel will be kept for pickup, and we will email to let you know it's ready.

Please ensure that you select the correct shipping option.

Let's talk about shipping

Ordinarily, orders made by 12pm (Eastern Standard Time) will be shipped the same day. 

Free shipping within Australia will be an option for orders over $100 - Regular Post only.


Express Post is the fastest delivery from our location (Leura) to yours. This may not be an overnight service depending on your location, but is still "fastest possible delivery" in Australia Post's words, and we find this to be the case.

Tracking is included with both Regular and Express Post services within Australia.

We will ship your goods within 24 hours, or we will advise you of any delay. Shipping within Australia by regular post will take three to five business days in a normal service, though around holidays the time is increased a little.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page.

Some products, such as soaps and candles are affected by heat. Please be aware of where your package is addressed - sometimes a domestic postbox can be like a small oven, so please be advised to have it sent to another location if that is the case.

SPECIAL INSTRUCTIONS: Australia Post does not officially support special delivery instructions. Though we will try to convey them for you if we can, It's up to the discretion of the postie on the day.

SECURE DELIVERIES: We can ship to PO Boxes and Parcel Lockers in Australia. To best control your deliveries, perhaps consider signing up for a MyPost Deliveries service which is free, and availing yourself of the Parcel Lockers or Post Office Pickup. Click HERE to find out more.

Do you ship overseas?

Yes we do. When you place an order, the website will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Place items in your cart, add in your address, and the shipping options and prices will be shown.
We can ship most goods to almost any address in the world.

CURRENT SHIPPING TIMES 

INTERNATIONAL

If shipping is not available in the cart for your locality please contact us and we will assess the viability of that service. It may be possible.

Two shipping services are available, both with tracking - Standard and Express.


Taxes may be applicable in your country. Please be aware of your country's import taxes, as the receiver is responsible for those. Customs declarations are automatically generated, and cannot be altered as to price. Please factor in your own import duty requirements.
Import duties and taxes may still be applicable, and it is the responsibility of the customer to be aware of this for their own circumstances.

After Balm Guarantee?

If you are not satisfied with the Stray Whisker After Balm, please contact us via phone or email within 30 days. We love your feedback.

You'll need your order number, or order details to help us out.

How about copyright?

All images and information on this site are produced by us at The Stray Whisker. The copyright belongs to us, or they are sourced directly from the manufacturer. If you would like to use one of our images, please contact us. ©Copyright thestraywhisker.com.au”

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